We regret to inform you that due to the impact of the Coronavirus (COVID-19), you may experience some delays in our communication response times. Get back in touch with us and we'll escalate your case. Braeside VIC 3195. For more information please visit www.auspost.com.au/privacy, Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. An Post Customer Services Ground Floor G.P.O. If you’re unhappy with the final decision (after escalation) you may wish to contact the Postal Industry Ombudsman or Australian Financial Complaints Authority. Use our Post Office locator tool to find one that’s close to you. If you do have a MyPost account and you're providing feedback about a specific product or service, using one of the forms below can speed up our reply. Monday – Friday 8 AM – 8:30 PM ET. Whilst maintained by Australia Post (who facilitate the sale of the card) your personal information is handled in accordance with Australia Post's Privacy Policy which outlines how to access and/or correct your personal information or make a privacy related complaint. In keeping with our commitment, all personal information collected will be handled in accordance with Australia Post’s Privacy Policy, which complies with the requirements of the Privacy Act 1988 (Cth) and the Australian Postal Corporation Act 1989 (Cth). Most complaints are resolved within 10 business days (although some, like issues with international items, may take longer). Contact Us Contact Us. We will redirect you now to complete the process... Our team are here to answer any questions. Contact Us Australia Post ORIAS People’s Choice Awards Register today to enter the ORIAS People’s Choice Awards and be recognised for providing incredible online … Our contact centre is available 8:30am-6pm AEST Monday-Friday and are happy to help you with any enquiry. Head Office. Accept, Can't find what you're looking for? If you’ve submitted a complaint, we may contact you for more information or supporting evidence (for example a statutory declaration or receipts) to help us investigate your case. Our team are here to answer any questions. Please click the chat/support button located in the bottom right hand corner of this screen. GPO Box 9911 TravelSIM®, on behalf of Australia Post, collects your personal information in order to enable our support team to answer any queries you may have. Without this information we would be unable to provide this service. Privacy Contact Officer, Australia Post GPO Box 1777 Melbourne, VIC 3001. There are a few different ways to share complaints and feedback with us. Send a message to +61 480 019 382 and we'll get back to you as soon as possible! Australia. We'll be able to gather your details and forward them to the relevant recruiter for the position you've applied for. If you’d like to speak with a representative about another issue with your package, please call us. 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If you'd like to keep your issue and information private, just choose the direct message option - you'll usually get a response within an hour: Of course, you can always send us a letter if it's the easiest option for you. Hello I’m a return employee from Australia post. 1300 881 710 (freecall) Within Australia on non-Australia Post TravelSIM® service. ALERT: Coronavirus causing longer response times. Reach us from 8am until 6pm, Monday to Friday on these numbers: To make calling easier, you might like to: You can speak with someone from our team at any Post Office across Australia. Phone: +61 3 8586 1200. Learn how to make a complaint or leave feedback, and what to expect once you do. Australia Post TravelSIM customer support office hours are: We request your understanding whilst we weather the impact of COVID-19 and we thank you for your support. O'Connell St. Dublin 1 D01 F5P2 T: 01 705 7000 E: [email protected] Choose from: copies of your ID and any relevant documentation (e.g. If you’re unhappy with the final decision (after escalation) you may wish to contact the Postal Industry Ombudsman or Australian Financial Complaints Authority. Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. I'd recommend that you contact the centre on 13 76 78 as they will be able to gather the details and forward them to the relevant department. When you give your personal information to us it is a serious responsibility. If you believe Australia Post or one of our employees has behaved unlawfully or improperly, you may choose to make an anonymous report. When calling from an Australia Post TravelSIM® the first 10 minutes of the call are free, standard call charges apply thereafter. receipts, tracking numbers), a return address so we can get back to you. choosing a selection results in a full page refresh. 17 Capital Court. At Australia Post, protecting your privacy and the confidentiality of your “personal information” is very important to us and is fundamental to the way we serve you. Get help any time by messaging us via Facebook or Twitter. We pay respect to Elders past, present and emerging. We are committed to protecting your personal information and giving you a choice in who can use your personal information and how it may be used. To support your privacy rights our new Privacy Policy describes our use and sharing of cookies with our social media, advertising & analytics partners. We recommend that you review the privacy policy here, and follow the instructions to modify your cookie settings to suit your privacy preferences. 1-800-222-1811. How do I contact Australia Post if I have an enquiry, compliment or complaint? You can also get in touch with us to share general feedback and compliments (please let us know if you'd like a response). You may contact the Australia Post privacy officer for privacy related queries. Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions ... You can speak with someone from our team at any Post Office across Australia. Within Australia on non-Australia Post TravelSIM® service. Hours of Operation. Try our service listing, Can't find what you're looking for? Read Cookie Policy Our contact centre is available 8:30am-6pm AEST Monday-Friday and are happy to help you with any enquiry.Outside of Australia+61 2 9233 5165. Try our Services A-Z, An Post Customer Services Ground FloorG.P.O.O'Connell St.Dublin 1D01 F5P2T: 01 705 7000E: [email protected], An Post is a Designated Activity CompanyRegistered Office: General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2Registered Number: 98788 All content © An Post 2018     Australia Post To find out more about this type of complaint, read our Whistleblower Reporting information sheet (PDF 148kb). Whilst in the possession of TravelSIM® (who provide prepaid telecommunication services to customers who have purchased the card) your personal information is handled in accordance with TravelSIM's® privacy policy. If you’re unhappy with the service you’ve received, or there's been a problem you’d like us to investigate, we want to know about it. You can: Our online forms are a quick, private and secure way to get in touch. Australia Post TravelSIM®PO Box 222South Melbourne VIC 3205. We pay respect to Elders past, present and emerging. Customer Sales and Service Web design by Arekibo Digital Agency, To support your privacy rights our new Privacy Policy describes our use and sharing of cookies with our social media, advertising & analytics partners. Need more help deciding if Australia Post TravelSIM® is right for you? It'll also link to your account, giving you a record of correspondence. Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We recommend that you review the privacy policy. To help us get up-to-speed fast, just make sure you include as much detail as possible – for example: Send your letter to: NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking ®. Get Sterling and US Dollars at over 900 Post Offices nationwide. MELBOURNE VIC 3001. Continued use of our site confirms your choice to accept our privacy policy and confirms your agreement to the processing of your personal data in line with our policy and your preferences.